Orders are processed within 24 to 72 hours (Monday to Friday, excluding public holidays).
Orders placed on weekends or holidays start processing on the next business day. You receive a confirmation email as soon as the order is placed and a second email with tracking as soon as it ships.
Orders that our fraud screening flags for review may take an extra business day while we confirm the details with the cardholder. This protects you and us.
WHERE WE SHIP
We regularly ship to:
- Germany
- United Kingdom
- Switzerland
- France
- France
- Italy
- Australia
If your country is not listed, email contact@montclairoutlet.com before ordering and we will confirm whether we can deliver to you.
DELIVERY ESTIMATES
Delivery takes 7 to 12 business days after your order has been processed and shipped.
These are estimates provided by our carriers, not guaranteed dates. Customs inspections, weather and peak seasons can add a few days.
SHIPPING RATES
Shipping is free on all orders, with no minimum purchase.
TRACKING YOUR ORDER
You receive a tracking number by email as soon as the order ships. Tracking information can take 24 to 72 hours to show its first update, which is normal and does not mean the package is stuck.
ORDERS WITH MULTIPLE ITEMS
Orders with more than one item may ship in separate packages and arrive on different days, at no extra cost to you. If part of your order arrives and the rest does not within the estimated window, contact us and we will trace the remaining package.
CUSTOMS DUTIES, VAT AND IMPORT TAXES
Depending on the destination country, your order may be subject to VAT, customs duties, import taxes or other government charges.
Where applicable, these charges may either:
- be included in the purchase price during checkout, or
- be collected by customs authorities or the shipping carrier before or upon delivery.
For deliveries to Germany, Italy, the United Kingdom and Australia, VAT or GST is calculated at checkout based on your shipping address and shown before you pay. For deliveries to Switzerland, import VAT, duties and the carrier's clearance fee may be collected by the carrier on delivery, unless the checkout shows them as already included.
The customer is responsible for complying with the customs and import requirements applicable in their country unless otherwise stated during checkout.
If a customs authority or carrier asks you for an unexpected charge on delivery, contact contact@montclairoutlet.com before paying it so we can check it with the carrier.
DELAYS OUTSIDE OUR CONTROL
Once a package is with the carrier, delivery is handled by them. We are not responsible for delays caused by customs, carrier backlogs, natural events or incorrect address details, but we do track and chase every delayed order with the carrier on your behalf.
INCORRECT OR INCOMPLETE ADDRESS
Please review your shipping address before completing the order. We are not responsible for packages delivered to an address entered incorrectly by the customer. If you spot a mistake, email contact@montclairoutlet.com within 24 hours of ordering and we will correct it before the package leaves the facility whenever possible.
UNDELIVERED AND RETURNED PACKAGES
If a package is returned to us because the address was wrong or the recipient was unavailable, we can reship it once the return arrives, with a new shipping charge, or refund the order.
LOST PACKAGES
If your package has not arrived 10 business days after the end of the estimated window and tracking shows no movement, contact contact@montclairoutlet.com. We open a claim with the carrier and, once the package is confirmed lost, we send a free replacement, if available, or issue a full refund, your choice.